At MooMilk, customer satisfaction is our top priority. We strive to deliver the best quality products and ensure a seamless experience for our valued customers. Please read our refund and cancellation policy carefully before making a purchase.

Refund Policy

  1. Eligibility for Refunds:
    • Refunds are applicable only for products that are damaged, expired, or incorrect at the time of delivery.
    • Refund requests must be made within 90 minutes of product delivery.
  2. Non-Refundable Products:
    • Products that have been opened, tampered with, or consumed partially are not eligible for refunds.
    • Refunds are not applicable for delays caused by natural calamities, strikes, or events beyond our control.
  3. Refund Process:
    • To initiate a refund, please contact us via email or WhatsApp with your order details and proof of issue (e.g., photos of damaged products).
    • Once your refund is approved, the amount will be credited back to your original payment method within 5-7 business days.

Cancellation Policy

  1. Order Cancellations by Customers:
    • Orders can be canceled within 2 hours of placing the order.
    • No cancellations will be accepted after the order has been dispatched.
  2. Order Cancellations by MooMilk:
    • We reserve the right to cancel an order if the product is unavailable or due to unforeseen circumstances. Customers will be notified, and a full refund will be issued in such cases.
  3. How to Cancel:
    • To cancel an order, please contact us immediately with your order ID via our customer support channels.

Replacement Policy

  • In case of a damaged or incorrect product, we offer a replacement. Please notify us within 24 hours of delivery, and we will arrange for the replacement.

For any further queries, please feel free to contact us at:

Thank you for choosing MooMilk! We value your trust and strive to ensure a delightful experience every time.

Enquire Now